How can we help you?

FAQ

What shipping options do you offer?

We offer free shipping on all cont. US orders. Please allow 1-2 business days for your order to ship. Typically orders take 2-5 days once shipped to arrive depending on where you live. Business days are Monday-Friday. Please note because of COVID-19 shipping  times may take longer than usual and there may be unexpected delays. We offer shipping worldwide! If you don’t see your country on the drop down when trying to checkout please email us. Additional shipping fees for International orders will be applied at checkout. International sales will take longer to arrive. We are not responsible for lost or stolen packages. If you feel your package was lost or stolen please contact your post office.

Do you accept returns and exchanges?

Yes. We want you to be 100% satisfied with your purchase. We accept returns on any item in their original condition with their original packaging. Any item that appears to have been used will not be accepted. Items must be returned within 30 days of date of purchase. All return/exchange mailing fees should be paid by the customer. All returns are subject to a 8% restocking fee. If you would like to exchange your bag for a different color, please contact us as soon as possible. Please email hello@myelkie.com to start your return. Please note ALL SALES ARE FINAL on Outet sales, Flash Sales, and Black Friday Sales.

What is my warranty?

Elkie & Co. provides a 90 day limited warranty on any bag that you purchase. We take great pride in creating high quality products that are functional as well as beautiful. Warranty includes hardware and/or defects on item purchased. Proof of purchase is required for any warranty claims, even if it is gifted. Warranty does not cover normal wear/tear or stains due to proper or improper use. It also does not include accidents. Warranty is also not valid on products won through promotional giveaways. Please contact us for any warranty requests.

How do I care for my bag?

The Aberdeen and Capri are made from a durable vegan microfiber leather. To clean the exterior wipe down with a damp cloth. The interior of The Aberdeen bag can be removed and washed in a washing machine on a gentle cold cycle. Hang to dry. The Capri’s interior can be wiped down with a damp cloth.

What is microfiber leather?

Elkie bags are made with a premium cruelty-free vegan leather called Microfiber. Microfiber leather is the most eco-friendly of all leather alternatives created without any harmful chemicals or substances. It has a lot of similar characteristics to natural leather, however better physical & chemical performance. Because of superior performance it will not scratch, peel, tear, chip, or fade over time. It is also the lightest weight of all real and faux leather options- creating a lightweight bag. Microfiber leather is typically used in car interiors and furniture because of its durability. It is in common for microfiber leather to be used in the handbag industry because of its higher price point– however we have worked hard to create a product that will withstand the test of time and have priced our products similarly to other vegan bags on the market. We stand behind the quality of our products and offer a limited warranty on all of our bags.

How do I zip in the interior lining?

The easiest way to zip the interior lining in is to make sure the zipper is pushed all the way back, hold the back of the zipper with your thumb and pull.

How do I get information about collabs?

We would love to collab with you! Scroll to the very bottom of this webpage and click on ‘collaborations’ in the bottom right hand side.